Our policy covers
- Why we value your privacy
- What information we hold
- Where we store your information
- What we use your information for
- Who’s responsible for your information at our company
- Who has access to information about you
- The steps we take to keep your information private
Why we value your privacy
How we collect information
We ask for contact information, including your name, email address, and phone number, on our website so that we can reply to your enquiry.
Our website doesn’t use cookies or scripts that were designed to track the websites you visit. We only use Google Analytics to measure the performance of our website and not your internet activity.
We collect your email address when you sign up for one of our newsletters.
We ask for your account and contact information when you hire or buy something from us.
Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.
What information we hold
- When you contact us by email or through our website, we collect your name, email address, phone number, a social media username, and the company you work for, if you’ve given us that.
- If you sign up for a newsletter, we only collect your email address.
- When you buy something from us, we collect your name, email address, phone number, and a delivery address.
- If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.
Where we store your information
If you sign up for a newsletter, we store your email address in an email marketing platform such as MailerLite. If we do business, we store your information in our accounts software offline. We chose these systems partly for their commitment to security.
What we use your information for
Who’s responsible for your information at our company
Mark Rees is responsible for the security of your information. You can contact him by email at [email protected] if you have any concerns about the information we store.
Who has access to information about you
When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.
The steps we take to keep your information private
Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.
The computers we use are all encrypted and are protected by a password or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.
Complaints Policy
If you are unhappy with our service or how we have handled your information, please contact us:What Happens Next
We will acknowledge your complaint within 5 working days and aim to provide a full response within 14 working days.
Changes to the policy
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.
